FY26 AZASSP Technical Meeting-10

In this session, Lisa shares how her approach to workplace injuries has shifted from focusing solely on treatment to prioritizing the human response that shapes the entire outcome. She discusses how the first few minutes with an injured worker—what is said, how it’s said, and the tone that’s set—can reduce fear, build trust, and prevent cases from escalating unnecessarily. By using calm, supportive language and intentional body-language, employees feel safe, heard, and willing to be transparent, which leads to better decisions and cleaner documentation.

Lisa will also demonstrate a brief “careful conversation” technique used during the initial injury interaction and show how this human-first approach directly influences measurable results: fewer referrals, reduced claims, faster return-to-work, and stronger trust between employees and leadership. The session highlights how empathy, clarity, and connection in the moment that matters most can transform both safety culture and business outcomes.

Presenter: Lisa Frieden

Bio: With more than eight years of experience in industrial medicine, Lisa has established a strong record of keeping workers safe, supported, and productive on complex jobsites. As President & Clinical Director, she oversees the development, implementation, and management of on-site nursing/medical clinics and dispatch medic services, ensuring consistent, high-quality patient care across major projects including Intel, TSMC, and Meta. Lisa is known for building a high-trust, patient-first clinic culture that prioritizes accurate triage, RN-led case management, and collaborative provider care—resulting in faster, safer return-to-work outcomes, reduced unnecessary off-site referrals, and workers’ compensation rates well below industry benchmarks. She leads teams with standardized clinical protocols, strong quality assurance practices, real-time reporting, and close alignment with EHS to ensure OSHA-savvy documentation and effective return-to-work support.